Cancellation & Refund Policy

THE DANCE CENTRE - CANCELLATION & REFUND POLICY Last updated: July 2026 We know family circumstances change. This policy sets out when a refund or credit will be offered, in line with the Australian Consumer Law. 1. FIRST-CLASS-FREE TRIAL - New students receive one free trial class. No charge applies if the student does not continue. 2. WITHDRAWING FROM CLASSES (TERM FEES) - Written notice (email) is required to withdraw a student. - Notice received before the term starts: full refund/credit of that term's fees. - Notice received during weeks 1-4 of a term: refund/credit of remaining weeks after week 4 will not be issued; families are billed for the current term only and are released from the following term. - Notice received after week 4: the current term's fees remain payable in full; the following term is not billed. - Annual up-front prepayments are refunded on a pro-rata basis for unused terms, less any discount originally applied. 3. STUDIO-INITIATED CANCELLATIONS - If a class is cancelled by the Studio and no equivalent make-up class or credit can be provided within a reasonable time, a pro-rata refund of that class will be issued. 4. LONG-TERM ILLNESS OR INJURY - Where a student is unable to attend for 4 or more consecutive weeks due to medical reasons (with a medical certificate), the account will be credited for the missed weeks. Credits are valid for 12 months. 5. COSTUMES, CONCERT TICKETS & EXAM ENTRIES - Costumes, concert tickets, exam entries, private lesson packs and merchandise are non-refundable once ordered, except where required by the Australian Consumer Law (e.g. major fault, not as described). - Where a Studio-run event is cancelled outright, ticket and package holders will be offered a full refund or transfer to a rescheduled date. 6. HOW TO REQUEST A REFUND - Email admin@dancecentre.com.au with the student's name, class, and reason. - We aim to respond within 5 business days. Approved refunds are processed within 14 days to the original payment method. 7. YOUR CONSUMER RIGHTS - Nothing in this policy limits or excludes the consumer guarantees under the Australian Consumer Law. You are entitled to a refund, replacement, or repair for a major failure of a service. Contact: (07) 3806 4870 | admin@dancecentre.com.au